Where can I find the User Manual for this product?
On the AirTies website, select the product group for the product you are using. Select your product. By clicking the User Manual link on the right hand side of the product page, you can download the manual in pdf format.
How can I get the Easy Setup CD?
On the AirTies website, select your product under the Support Center . Then click on the “Easy Setup CD” tab to download the CD contents.
How can I access my router’s web interface to set/modify the advanced settings?
Open a web browser (e.g. Internet Explorer, Mozilla Firefox, Netscape) and type http://192.168.2.1 in the address field to get to your router’s web interface and modify the advanced settings.
How can I get the most recent Firmware for my router? How can I load it on to my router?
Select your product from the Support Center list. Click on the Firmware tab. Download the latest firmware for your product onto your computer. Open the firmware file using win.zip. Login to the Web user interface of your product (http://192.168.2.1). Go to “Tools” menu and select “Firmware Update” to download the firmware file to your router
I forgot the password for my router. What should I do?
If you have forgotten the password you have defined for logging in to your router using the web interface, you need to reset your router to factory defaults. By going back to factory defaults, all other settings that you may have configured (ASL, Wireless, LAN settings) will be erased. To reset your router, press and hold the “Reset” button on the back panel for 5 seconds while your router is on. You can then login to the web interface by leaving the password field blank, and reenter all your settings.
If I do not have international calling enabled on my regular phone service, can I still make international VoIP calls using the WAV-275?
By using a VoIP service provider of your choice you can make international phone calls over the Internet with your WAV-275 even if your fixed line service is not setup for international calling.
What is the minimum required ADSL connection speed for VoIP?
For good call quality the minimum recommended is 512 Kbps.
What is the difference between Skype and WAV-275?
With the WAV-275 you do not need a computer, or earphones or a microphone to make phone calls. You call using your regular phone or by connecting the WAV-275 to a PBX.
Can I still call and receive calls when there is a power or ADSL failure?
Yes. When there is a power or ADSL connection failure, the WAV-275 automatically switches your calls to the land line so that you can continue to make and receive calls without having to change any settings or connections.
How do I know if my call is taking place over the Internet or land line?
For calls taking place over the Internet, you hear two short beeps after you dial the number and as the call is taking place the “VoIP” LED on the front panel of the WAV-275 keeps flashing. If the call is placed over the land line, the “Line” LED on the front panel keeps flashing.
Is the call quality as good as the regular phone?
Yes, with the QoS feature of the WAV-275 call quality is as good as the regular phone calls and there are no interruptions or delays.
What is QoS (Quality of Service)? Is the QoS feature on the WAV-275 different? How?
QoS (Quality of Service), assigns priorities based on packet type to expedite certain types of packets
Is it secure to make phone calls over the Internet? What kind of security measures are taken while my voice is transmitted over the Internet?
Yes, it is secure to make VoIP calls over the ADSL line using your WAV-275. Since WAV-275 is an integrated access device (ADSL modem integrated with VoIP gateway), the traffic is transmitted directly over the ISP´s ATM backbone and reaches your VoIP service provider’s backbone.
How can I reset the WAV-275 to default factory settings?
To reset your router, press and hold the “Reset” button on the back panel for 5 seconds using a pointed object while your router is still on. This erases all settings (ADSL, NAT, etc.) except the VoIP settings of your WAV-275. If you press and hold the reset button for 20 seconds, then all your settings, including VoIP, will be erased. You will have to configure all your settings again.
What is the bandwidth required and used for each phone call?
For VoIP calls the WAV-275 supports the G729 codec and uses a bandwidth of 24 Kbps.
How many calls can be made simultaneously?
With the WAV-275 you can make two simultaneous VoIP calls over the Internet, and only one call over the land line.
Can it be used with PBXs??
Yes, you can connect the WAV-275 to a PBX and have the internal users make outgoing phone calls using the WAV-275. For this, you must use an outside line with an active ADSL service. Make the WAV-275 connections as follows: 1. Plug in the outside line to the LINE port of your splitter. 2. Connect the PHONE port of the splitter to the LINE port of the WAV-275. 3. Connect the MODEM port of the splitter to the ADSL port of the WAV-275. 4. Connect the PHONE1 and PHONE2 ports of the WAV-285 with two outgoing line ports of your PBX. 5. Configure the PBX to send the local, long distance and international phone calls to the outgoing line ports connected to the WAV-275.
I use limited quota ADSL. Will voice calls cause me to exceed my quota?
When you make phone calls over the ADSL line, you will be downloading approximately 24 Kbps. This amount is too small to fill your quota. On a one hour long phone call, you will be downloading approximately 10 Mbytes.
Can I do port forwarding with the WAV-275?
Yes, you can do port forwarding with the NAT (Network Address Translation) feature of the WAV-275. Data packets sent from the Internet to your WAN address arrive at a certain port of your router and are redirected to the same port on a computer inside your local network.
How do I install the ADSL Usage monitor?
Install the ADSL Utility Program that is on the CD included with your router on your computer. When you run the program, you can see the “ADSL Usage Monitor” on the main menu and use it to follow your monthly ADSL usage (download and upload) .
Can I block access to MSN?
To block the use of programs such as ICQ, MIRC, MSN Messenger, Yahoo Messenger, you need to use 3rd party Firewall, Proxy, ISA SERVER, Checkpoint or similar software.
Can I use my AirTies router overseas?
YES. AirTies products are designed and developed to work with the latest technology. You will need to find out and use the ADSL line parameters (VPI, VCI values, PPPoA/PPPoE encapsulation mode..) used in the country where you would like to use your router.
The ADSL LED on my router is not turning on. What should I do?
Check the splitter and cable connections for your router. The hardware connections should be made as explained in the User Manual and Easy Setup CD. If there are no problems with the connections, contact your ADSL service provider and report the problem.
My AirTies product is failing as a result of user error. What should I do?
Even though it is not required by law to repair a product that fails as a result of not following the User Manual guidelines, following its principle of unconditional customer satisfaction, AirTies will make every effort to fix the problem at no charge.