Where can I find the User Manual for this product?
On AirTies website, select the product group for the product you are using, and then select your product. Or directly go to the download center and select your product. You can then download the manual in PDF format by selecting the User Manual option.
How can I install my IPTV set-top box? Is there a setup process, or installation CD?
Your IPTV set-top box is automatically installed, configured and updated by your IPTV service provider. The LED indicators start blinking during this process. No separate installation is required on a PC.
How can I get the most recent Firmware for my device? How can I load it on to my device?
Your IPTV set-top box is automatically configured and updated by your IPTV service provider. You just need to make sure your device is connected to your internet gateway and you have access to your IPTV service from your service provider. You do not need to do any maintenance on the device yourself.
How can I reset my device to factory settings?
Your IPTV set-top box is automatically configured and updated by your IPTV service provider. There is no mechanism to manually reset the device to factory settings.
How can I reset/restart my device?
If you need to restart your set-top-box, please use the power switch at the back (on Air 7120 model), or unplug the power and plug it back in (all models).
How can I setup wireless connection between my IP set-top box and my internet gateway?
If you have a wireless internet gateway at home, you can also use your AirTies IP set-top box to receive audio/video transmission over Wi-Fi. This way, you do not have to lay out Ethernet cable between your set-top box and your wireless internet gateway. If your set-top box does not come with wireless feature and you would like to add it, please contact your service provider. For wireless feature, all you need to do then is to attach an AirTies USB dongle to your device. (USB dongle is not provided inside the box. For quality-of-service, you may be restricted to use only certain models of AirTies internet gateways or access points.)
What is the best way to obtain the highest available video and audio quality from my IP set-top box?
The best way to obtain the highest available video and audio quality is to connect your set-top box to your TV with the most appropriate interface. For M-140, if your TV set supports it, try using S-Video output instead of composite connector (yellow color). For Air 7120, there are more possibilities. If your TV set supports it, make sure to use the High Definition digital multimedia interface (HDMI), instead of SCART. For audio, if you have a compatible audio receiver system you can use either optical digital audio output or coaxial digital audio output.
How can I utilize the USB connector on the set-top box?
Your set-top box comes equipped with USB connector(s). It can be used to connect an external device, for numerous purposes, such as wireless connectivity. Please contact your service provider for the possible use cases and applications.