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Corporate |
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Brand Attributes |
Corporate Values
Brand Attributes
Brand Attributes
As a customer, what can you expect when using an AirTies product?
Enjoy the freedom of wireless life
We give you the freedom to connect to the digital world in your own way, to connect anything in your home seamlessly and securely, and control everything intuitively, even when you are away from home.
We liberate you from the constraints of networking technology, place and time, the clutter of wires, multiple boxes, range issues with wireless technology, and security concerns.
We enable you to connect with anyone, anywhere, share information, ideas and emotions, download, work, relax, learn, play, or create – you decide.
We turn the hassles of networking to fun.
1- Exceptional customer serviceWe listen to you and speak to you in English, Turkish, Greek and Russian. Whenever you need help, we support you quickly, with expert, friendly advice, 7 days a week, 24 hours a day. In the unusual circumstance of a defective product during the warranty period we exchange it within 48 hours. No questions asked.
In today’s fast paced world, we understand the value of genuine, human service. You can rely on us because we treat everyone with respect and honesty
Our goal is to make you so satisfied that you recommend us to anyone you know.
2- IntuitiveOur goal is to eliminate any reason for you to refer to a manual or need help while using our products. Our products are set up with a simple touch of a button. We make everything as intuitive, simple and effortless as possible.
You are also at the heart of how we continuously improve and innovate. We actively encourage your participation and involvement. Through our feedback systems, problems, requests or suggestions are turned into product and service improvements.
3-Flawless
We aspire to give you a flawless experience; from the moment you buy our products, to installing them, using them and being supported whenever you need it. You can trust our products and services to “just work", in your country with your specific service provider. We anticipate problems before they happen and our products upgrade themselves automatically.
4- Sleek
We design sleek and tactile products. Their design gives you a sense of the liberation by using them. You can locate them next to the TV or the PC or anywhere you like. They look good everywhere in your home.
5- Localized
We design our products to work flawlessly with the infrastructure of the service providers in your country. We customize our products for each service provider enabling various tariff models and advanced features that are simple and intuitive to use.
At installation, through the animated CD, our products speak to you in English, Turkish, Greek and Russian, and so do our technicians at the Call Center who are ready to assist you whenever you have a question or an issue. Furthermore, all our of our user interfaces, manuals and documentations are prepared in English, Turkish, Greek and Russian for your convenience.
Our products are designed to operate in difficult environments including concrete building construction, fluctuations in the power grid (100VAC to 260VAC) and lightning surge protection.
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