Who is AirTies?

AirTies develops and markets products that wirelessly connect electronic devices to each other, the internet and people.  Our product portfolio (triple play) includes high speed internet access/ ADSL/ FTTx, wireless LANs, internet-based telephony/ VoIP and internet-based television/ IPTV. Our target customers are consumers, small business and service providers in Europe, Middle East and Africa (EMEA). In contrast to our competitors who are fundamentally marketing companies reliant on chip or 3rd party vendors for product design, AirTies develops its own products which are designed to operate flawlessly with local service providers, in concrete/stone buildings and difficult electrical environments.  We back our products with exceptional customer service inclusive of 7/24 technical support in English, Turkish, Greek and Russian, a 3 year warranty and a no questions asked defective unit replacement typically within 48 hours. The products are simple and intuitive to set up and use, with user interfaces in local languages. Sleek and attractive designs allows the products to be displayed anywhere in the home or office. Technology innovations include wireless video distribution to multiple TV’s, wireless coverage range extension in concrete buildings, and network setup at a touch of a button.

AirTies was formed in 2004 by a management and technical team from the Silicon Valley, US, with the strategic intent to become the leader in EMEA. In three years, AirTies increased its market share from 0% to 60% in Turkey in retail sales and became the dominant supplier to major service providers including Turk Telecom. The brand has been built by 4 million satisfied customers recommending AirTies to each other. AirTies is now expanding regionally with operations in Greece, Russia, and Ukraine.

What can you expect from us?

Our technology and innovations

Vision & Values

Our vision
We see a world where you can connect to anyone and anything electronic in your home or to your home seamlessly and securely, and control everything intuitively.

Our purpose
We are here to liberate you from the constraints of networking technology and give you the freedom to connect and express yourself in your own way. We make networking fun!

Our strategy
Using our leading technology, we translate your evolving needs and wants around an ever more connected home into a flawless user experience - intuitive, innovative, desirable products and services, combined with expert and friendly service at any time. All of which is designed to put you in control and enable us to continue to give you what you want. Through the principle of customer driven innovation, we stay close to you and actively encourage your feedback and involvement. This enables an organic process of continuous evolution and personalization of our products and services and an ever-improving experience for you, the customer.

Our values
Our values are the beliefs that guide our behavior. They drive the way we treat each other and serve our customers. They help us maintain focus, strategic momentum, and measure our success. They ensure our people provide a consistent branded experience.  

Our goal is to change the rules of the game. We want to be a company that shapes the future. This means being the best at what matters most to our customers. It means working smarter than our competitors and creating innovative solutions that turn networking from hassle to fun.

Customer satisfaction = recommendation          

Our customers always take precedence.

• We aim to make our customers so satisfied that they recommend us to everyone they can think of.
• We aim to give our customers a flawless experience at all points of contact with us – from buying, installing, and using our products and services, to getting support when they need it.
• We place as much emphasis on the quality of our service as on the quality of our products. We provide expert technical support and friendly service, whenever the customer needs it, with no questions asked. We know the value of the human touch.
• We are in constant contact with our customers. We continuously translate our customer’s needs, wants or difficulties into improved products and services.

Engaged employees

We know that the quality of our customers experience depends on the engagement and commitment of our employees.

• Our employees are our greatest asset. We hire the best and the brightest and give them the opportunity to develop. We recognize and reward high performance.

• We believe ownership to be as important as empowerment. We give our employees a stake in the company so that they feel responsible for and can share in its success.

• We operate as a team in everything we do. We get input and respect each other and act together. There is an emphasis on team achievements and pride in individual accomplishments that contribute to the company’s overall success.

Customer driven innovation

We are open-minded. We know the best ideas can come from anyone and in particular our customers. We actively encourage our customer’s feedback and participation. Customer feedback is translated into products, features and services that customer care about.  

We participate in the development of global standards and utilize the latest technology available. We actively encourage individual initiative and experimentation.

Customer driven innovation is key to our continuing success.

Fun and dynamism

AirTies is a fun and exciting place to work where we can all develop personally. It is a fast moving and empowering environment. Ideas are traded, tested and put into practice with enthusiasm and speed. We celebrate our successes. We strive to make using our products fun so everyone can enjoy being connected.

Excellence in execution

Our goal is to change the rules of the game. We want to be a company that shapes the future. This means being the best at what matters most to our customers. It means working smarter than our competitors and creating innovative solutions.
This requires us to execute our plans in a timely fashion, be focused and systematic as well as open minded and creative. It means being a learning organization, identifying problems, learning from our mistakes and improving. It also means great just isn’t good enough. It means having the determination to go one step further. It’s about taking something that works well and improving it in unexpected ways. We are constantly looking to improve the way things are and we have a profound belief in the power of technology to change the quality of life.

Ethics and sustainability

We want to be a model of sustainable success and create a mindset of sustainable success with everybody we do business with.
We depend on accountability and trust. We depend on our employees taking responsibility for their actions and on their trust in us. We depend on being open and honest with our customers, our partners, our suppliers and anyone with whom we have a relationship with.
We maintain the highest standards of behavior in terms of clarity, transparency, honesty, openness, legality, privacy and the prevention of harassment of any kind. We aim to treat people as we would like to be treated.
We work with all of our stakeholders to do business ethically, protect the environment and add value to the societies in which we operate.